USER LOGIN POLICY

• SECTION ONE PURPOSE:
  To better server our clients, IPC Logistics, Inc. has established a list of guidelines for setting up and maintaining user logins. It is our goal to provide our clients with the necessary logins in an efficient and timely manner. This policy includes the setup of ALL user logins currently deployed by IPC Logistics, Inc.
• SECTION TWO STANDARD PROCEDURE
  A Point of Contact (to be determined by the client) will act as a liaison between IPC Logistics and the client. This person will be responsible for notifying IPC Logistics when a new login is needed or when an existing login needs to be modified or deleted. IPC Logistics will, in turn, channel all communications through the designated Point of Contact. All new logins will require a 24 hour notice prior to setup. Requests for new logins must include a first name, last name, department, job title, and email address. The request must be submitted via email to the following address: userlogin@ipclogistics.com . Requests will not be accepted by phone. Once the login has been setup, IPC Logistics will notify the designated contact (via email.) with the username and password.
• SECTION THREE REQUEST TO MODIFY OR DELETE A LOGIN
  Once a login has been issued by IPC Logistics, all modifications should be handled in one of the following ways: · Submit a request (via email) to userlogin@ipclogistics.com stating the changes that need to be made. All requests must be submitted by the designated Point of Contact using the standard procedure guidelines OR · Changes to an existing login can be made by the company itself.
• SECTION FOUR EMERGENCY PROCEDURE
  All emergency logins will be reviewed on an individual basis. The standard procedure guidelines will remain in effect, with the exception of a 24 hour notice being required
• CONNECTION RELATED SUPPORT
  100% availability to support staff can be obtained by accessing http://appserverlogin.com or by calling 440-210-4151 regardless of time of day.
• IPC HOSTED APPLICATION RELATED SUPPORT
  100% availability to support staff can be obtained by accessing http://appserverlogin.com or by calling 440-210-4151. Support contracts may apply. Customers without Support Contracts will be charged an hourly fee. Hours of Support 7:00AM. to 7:00PM. Monday through Friday eastern time. CUSTOMER may request support for URGENT and HIGH priority issues during non-covered hours by calling 440-210-4151
  URGENT - 5 minutes for issues classified as URGENT. URGENT issues are any mission critical needs relating to information or service that the CUSTOMER requires in conducting an immediate flight.
  HIGH - 15 minutes for issues classified as HIGH priority. HIGH Priority is issues that prevent the immediate planning of a flight.
  NORMAL - 1 hour (during coverage hours) for issues classified as NORMAL priority. NORMAL are issues that prevent the reporting of data from an already conducted flight
  LOW - Same day (24 hours) (during coverage hours) for issues classified as LOW priority. LOW priority issues are issues that affect the general and advanced overall knowledge of the users operation of the application.